Terms & Conditions
Terms and Conditions
Customers submitting a purchase order agree to be bound by the following terms and conditions set out by Wod Gear Australia. The following terms and conditions supersede any previous terms and conditions and Wod Gear Australia reserves the right to make changes to the website and this document at anytime.
Wod Gear Australia does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Wod Gear Australia reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided.
Wod Gear Australia is not liable for any manufacturing faults of other brands.
Wod Gear Australia offers on-line purchasing. Orders via phone will not be accepted.
Online orders for delivery within Australia are dispatched via Courier and Australia Post
Wod Gear Australia ships to most destinations around the world via Air Mail and arrive within 10-30 working days from dispatch. Wod Gear Australia does not accept any responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
Orders are processed within 2-4 business days of Order and payment confirmation and funds being cleared subject to all ordered items being available.
Orders can be supplied and dispatched from any of our warehouses within Australia or internationally or can also be sent directly from the product supplier to the customer.
We will endeavor to search in store for styles if they are not available in the online store warehouse. If any items cannot be fulfilled from your order we will contact you via email.
Please note: Wod Gear Australia will not be held responsible if there is a delay in delivery from the couriers or any re delivery charges.
The customer is responsible for inspecting the goods for fault or damage and must notify
Goods may be returned providing the garments are unworn with tags
intact and accompanied by the receipt. Please see Returns & Exchanges Policy for more information.
Wod Gear Australia reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD)
RETURNS & EXCHANGES
To ensure your item is eligible for return please contact us before returning any product email firstname.lastname@example.org and we will assess your return request and email you return instructions.
We understand selecting the right style and size online can be a difficult one. For this reason we provide size charts and measurements to select the right size or product that is best for you, We welcome an exchange, credit note on online orders within 14 days of receiving the goods provided the tax invoice can be produced, the original tags are attached and items are returned in unworn condition.
Any items purchased on sale can not be returned or exchanged unless the item is faulty.
Change of mind: Any orders that are returned through change of mind include return for exchange of another size the customer will be liable for any re-posting fee's and will be charged a 10% restocking fee of the products value.
Wod Gear Australia reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Wod Gear a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the Wod Gear Head Office.
Please note: Wod Gear Australia will not be held responsible if there is a delay in delivery.
• Customers will be responsible for the return shipping and handling.
• For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
• You need to send the original or a copy of receipt with your order.
• In the event that your product is lost in transit, Wod Gear Australia will not be held liable and therefore recommends that you send all returns via Registered Post.
• We ask that you allow 7-14 business days from the day you return your package for your account to be credited.
Please email us at email@example.com
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
If your order is returned/ refunded and you have received a promotional item of gift with purchase, the item must also be returned in original condition, otherwise the retail price will be deducted from the refunded amount.
If you wish to return purchased items but keep the promotional item we are happy to offer you an online credit note.
There is no warranty or exchange on promotional items.
Gift vouchers can not be redeemed for cash or refunded for cash.
gift vouchers are valid for 365 days and expire after this date unless authorised manually by management.
WARRANTY OF DAMAGED OR FAULTY GOODS
Wod Gear Australia or the Brand manufacturer reserves the right to determine whether a product is damaged or faulty. Claims will be reviewed with the returned product inspected and a response will be given within 7-14 business days of receiving the returned faulty goods.
Wod Gear Australia is not liable for any manufacturing fault by other brands that are not manufactured by Wod Gear Australia. If a manufacturing fault is found upon inspection of returned goods Wod Gear Australia or the manufacturer will offer a replacement or refund.
All faulty or damaged goods that are not manufactured by Wod Gear Australia will be sent back to the brand manufacturers directly for inspection at the manufacturers cost.
Some orders may be cancelled only in the instance where the order has not yet been shipped.
Back ordered products can not be cancelled.
All custom printing orders can not be cancelled once invoiced and paid for and production has begun.
In the event that an item is listed at an incorrect price or with incorrect information, Wod Gear Australia reserves the right to refuse or cancel orders.
Wod Gear Australia will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
TRADEMARKS"Wod Gear" is trade mark registered in Australia and New Zealand owned by Wod Gear Australia Pty Ltd
"CrossFit" is a registered trademark owned by CrossFit Inc. Wod Gear Australia is not affiliated or endorsed in any mannor with CrossFit Inc.
Domestic orders usually arrive within 7-14 business days from dispatch date.
If an order does not arrive within the time frame specified we will refund the shipping cost.
International orders via Air Mail can arrive within 10-30 working days from dispatch.
Express post or Express courier will arrive within 2-7 business days depending on customers location of Metro or Rural area.
Any goods that are faulty from new will be available for a full refund including shipping costs.